Tallinn University of Technology

Aim of the course:

The idea of the course is to introduce e-Estonia from the government level and to give an overview of how things are rolling in the ICT sector in Estonia. The main focus will be set to explain the core of the digital transformation in the public sector. Thus, the course broadens the understanding of the value that e-services could provide for different stakeholders (citizens, public entities and privately held companies etc.) and the main steps of the digitalization process will be discussed and the data management including the re-use of the data explored.
As identity management is essential feature for digitalization, the different authentication methods will be highlighted and presented based on Estonian approach. In addition, cyber security aspects will be included as an important part of e-governance solutions. The interoperability as highly important concept during the service provision will be discussed based on X-road and others relevant system functions. Finally, the shift to digitalization will be viewed from the perspective of the change management - the most important aspects and phases whilst implementation process takes place. In order to present the gained knowledge students will have an opportunity to create e-service/system/solution description (prototype) for improving a specific problem at government level.

Target group:

BA/MA students or professionals. The winter school offers interoperability between different domains (policy, law, IT, security, design thinking and engineering), therefore the participants might benefit from having background of the domains previously mentioned, but it is not mandatory.


This intensive interdisciplinary winter programme is for participants with different backgrounds offering interoperability between different domains such as policy, law, IT, security, business, design thinking and engineering.
Estonia is one of the most advanced e-societies in the world- an incredible success story that grew out of a partnership between a forward-thinking government, a pro-active ICT sector and a switched-on, tech-savvy population. Estonia boasts the world’s leading IT infrastructure and e-services. The creation of different e-services as well as linking them to government databases and rising popularity among users has greatly influenced and given an enormous boost to the ICT sector in the country. As the business models and service ecosystems are shifting more into the networked world, both in the private and public sector, there is a strong need to understand the background of e-services from the idealization to realization. Hackathon at the end of the course offers students a very practical experience to test their acquired knowledge.

Study results:

The participants will have an understanding of:
-how the public sector implements different e-governance related systems/solutions and applies service orientation;
-what are the main building blocks for identity management in the digital world;
-how security and legal frameworks relate to the e-governance;
-what should be considered while designing environments for the public services;
-how to conduct changes and lead change management within the organization;
-the main concepts of the interoperability and digital data exchange;
-creating e-governance supported solutions in the public and private sector.




contact study: 30 academic hours
autonomous/other study: 10 academic hours



Graduation document:

TalTech tunnistus


Ingrid Pappel, Katrin Nyman Metcalfe, Silvia Lips, Eric Jackson, Richard Dreyling, Pille Muni, Oskar Poola, Markko Liutkevicius, Regina Erlenheim


Maarja Tosso, 620 3943, summerschools@taltech.ee


1600 €/participant

Registration deadline:



The group is full! Please contact summerschools@taltech.ee for openings.


Ehitajate tee 5



09:30 - 10:30

Introductory and insights to e-Estonia
Lector: Ingrid Pappel/Arvo Ott

10:45 - 12:15

Legal and regulatory aspects of e-governance
Lector: Katrin Nyman Metcalfe

13:00 - 14:30

Electronic identity
Lector: Silvia Lips


09:00 - 10:30

Building interoperability and secure data exchange
Lector: Eric Jackson

10:45 - 12:15

Data management and public sector service transformation
Lector: Eric Jackson

13:00 - 14:30

AI use cases in e-governance. Case of Bürokratt
Lector: Richard Dreyling


09:00 - 10:30

AI in public sector - case of Estonian Tax and Customs Authority
Lector: Pille Muni

10:45 - 12:15

Electronic identity and authentication in e-services
Lector: Oskar Poola

13:00 - 14:30

Cyber security in e-governance
Lector: Markko Liutkevicius


09:00 - 10:30

Paperless Management and Digital Transformation
Lector: Ingrid Pappel

10:45 - 12:15

Transformation and Change Management in the public sector
Lector: Silvia Lips

13:00 - 14:30

Accelerating the digital transformation of government services
Lector: Richard Dreyling


09:00 - 10:30

Service Design Principles
Lector: Regina Erlenheim

10:45 - 12:15

Practical workshop on service design with choosen use cases
Lector: Regina Erlenheim

13:00 - 15:30

Presentations of the teams
Lector: Ingrid Pappel, Markko Liutkevicius, Silvia Lips