Tallinn University of Technology

31 March, 2023 at 3:00 PM
Rozha Kamal Ahmed
, "Digital Transformation of Court Processes: Driving Forces, Success Factors, Regulations and Technology Acceptance"

Supervisor: Prof. Dr. Dirk Draheim, Information Systems Group, Department of Software Science, School of Information Technologies, Tallinn University of Technology, Tallinn, Estonia


  • Assoc.-Prof. Dr. Ingrid Pappel, Next Gen Digital State Research Group, Department of Software Science, School of Information  Technologies, Tallinn University of Technology, Tallinn, Estonia
  • Dr. Aleksander Reitsakas, Aktors OÜ, Tallinn, Estonia


  • Prof. dr.ir. Nitesh Bharosa, Department of Engineering Systems and Services, Delft University of Technology, Delft, Netherlands
  • a.Univ.-Prof. Dr. Josef Küng, Institute for Application-Oriented Knowledge Processing, Johannes Kepler University Linz, Linz, Austria

This thesis presents nine publications outlining the implementation of an e-court system in the Kurdistan Region of Iraq (KRI). In the context of design science, the publications demonstrate the development and evaluation activities undertaken to implement an e-court system.  
The results found significant improvements in court processes, analyzed drivers and barriers that affect implementation success, assessed user satisfaction with the new system and their perspective on change management, and proposed a new legal framework to support the successful implementation of a fully paperless e-court system. 
This e-court system, which has been introduced as the first pilot e-service in the justice sector of the KRI, has significantly contributed to the enhancement of the court's organizational performance through the improvement of internal administrative processes and the promotion of better justice services to citizens.

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