Tallinn University of Technology

The questionnaire was open from 21 March to 21 April: in one month, we got a total of 531 respondents, 32% of whom were TalTech undergraduate students.

On average, library users visit us once a week or once a month, mainly to borrow books but also to work in the library’s reading areas and individual and group study rooms. Databases provided by the library are mostly used weekly because studies mainly require using e-books, e-articles and study materials uploaded to Moodle. Respondents would like to take part in library trainings that teach how to find and use e-resources and how to manage research data.

In general, users are satisfied or very satisfied with library services – 98% of respondents gave either evaluation. Users were somewhat dissatisfied with that some books can only be read in the library and that technical equipment of group study rooms does not meet their needs. There were some concerns that the library’s website is too complicated and suggestions that the working environment (furniture, lighting, climate) in the library could be improved. Several respondents pointed out the poor cleaning quality of rooms.

There were suggestions that our 24/7 study room should be available to wider user group, the library should be open on Sundays, too, and we also received book recommendations.

A big thank you to all respondents for your suggestions and comments – we value your contribution as an input to further develop library services. There were 348 respondents who wished to take part in a prize draw for bookstore gift cards. Fortuna has decided that the winners were respondents number 158, 304, and 317. We will contact the winners directly.

In May we will complete a thorough analysis of the survey, which will be our guide to improving our library according to your suggestions.

More information: Tuuliki Tõiste, Library’s Development Manager