Tallinn University of Technology

1. Business and experience management

  • Familiarisation internship (SKK0850 6 ECTS credits SKK0860 8 ECTS credits) – after the end of the 2nd semester study period.

  • Service internship (SKK0801 9 ECTS credits) – after the end of the 3rd semester study period.

  • Company internship (SKE0110 9 ECTS credits) – after the end of the 2nd year of studies, spring semester study period. (SKK0870 12 ECTS credits) - after the end of the 2nd year of studies, spring semester study period.

  • Pre-graduation internship (SKE0111 9 ECTS credits/SKK0882 14 ECTS credits/SKK0880 16 ECTS credits) – once the student has accumulated at least 140 ECTS credits from the study programme

2. Marine engineering and small craft building

  • Familiarisation internship in a company (SKR0052 6 ECTS credits/MLM5122 4 ECTS credits) – after the end of the 2nd semester study period.

  • Project work in a company I (SKR0053 6 ECTS credits/AST5127 7 ECTS credits) - after the end of the 4h semester study period.

  • Project work in a company II (SKR0054 15 ECTS credits/SKK1470 10 ECTS credits) - after the end of the 6th semester study period.

  • Pre-graduation internship (SKE0111 9 ECTS credits/SKK1090 15 ECTS credits) – during the 7-8th semester, once the student has completed roughly 200 ECTS credits of study programme.

3. Tourism and catering management

  • Practical internship I (SKK0800 10 ECTS credits) – after the end of the 2nd semester study period.

  • Practical internship II (SKK0810 15 ECTS) - after the end of the 4th semester study period.

  • Professional internship (SKK0821 4 ECTS credits) - after the end of the 5th semester study period.

  • Graduation internship (SKK0830 10 ECTS credits) – during the 6th or 7th semester.

To find out who is your internship supervisor or Curator on the school side, see HERE!

Business and experience management

RECOMMENDATIONS FOR STUDENTS SPECIALISED IN THE FIELD OF SMALL BUSINESSES FOR COMPLETING AN INTERNSHIP WITH A COMPANY.

It is recommended that students pay particular attention to daily practical work organisation at the company where they do their internship to reduce discrepancies between the studied theories and the real needs of employers.
The following is a list of some of the activities, with which to acquaint yourself at the company/institution chosen for completing the internship.

  • The company’s location, structure and work organisation.

  • Organisation of daily work and administration.

  • Products and their specifics.

  • Cooperation partners, suppliers, clients, their needs, desires and expectations.

  • The logistic organisation of production requirements.

  • Administrative rules, job descriptions and professional standards.

  • Expectations regarding personnel, required knowledge, skills and attitude, opportunities for specialised and refresher training.

  • Use of technical means, computer systems.

  • Formatting and archiving of letters and other written documents.

  • Procedure for presenting complaints and suggestions, as well as their resolution.

  • Establishment of prices for products and sales

  • Compiling of accounting documents and tracking of payment of invoices.

  • Energy, water etc. conservation programmes, work safety and security programmes.

  • Membership in specialty associations, organisations etc.

  • Marketing and advertising (fairs, catalogues, mobility of information etc.).

Tourism and catering management

RECOMMENDATIONS FOR STUDENTS SPECIALISED IN THE FIELD OF TOURISM AND CATERING MANAGEMENT FOR COMPLETING AN INTERNSHIP WITH A COMPANY

It is recommended that students pay particular attention to daily practical work organisation at the company where they do their internship.

The following is a list of some of the activities, with which to acquaint yourself at the company/institution chosen for completing the internship.

At all internship places:

  • Organisation structure and work organisation

  • Organisation of daily work and administration

  • Client service regulation, job descriptions and service standards

  • Services offered and their specifics

  • Clients, their needs, desires and expectations; loyal client discounts etc.

  • Registration and tracking of clients

  • Expectations regarding personnel, required knowledge, skills and attitude

  • Use of technical means (telephone, fax, e-mail, computer, photocopying machine etc.)

  • Formatting and archiving of letters and other written documents 

  • Procedure for presenting complaints and suggestions, as well as their resolution 

Accommodation and catering institutions:

  • Practical work in the company and possible acquaintance with other tasks

  • Reservation procedures. Client database. Registration card

  • Price list, price establishment

  • Rooms database

  • Vouchers as a form of payment

  • Compiling of invoices

  • Credit card invoice, credit card marker

  • Client archive documents. loyalty programmes

  • Keeping of keys, notices and mail

  • Cash registers

  • Telephone equipment

  • Security monitor

  • Wake-up equipment

  • Work of housekeeping and room service departments

  • Activities of the maintenance sector

  • Catering sector (restaurant, cafe, bar) service

  • Activities of the restaurant kitchen and its assisting service

  • Work of other sectors of the accommodation company (SPA, rehabilitation treatment, beauty service etc.)

  • Security service work

  • Energy, water etc. conservation programmes, work safety and security programmes

  • Membership in speciality associations, organisations etc.

  • Marketing and advertising (fairs, catalogues, information etc.)

Travel agencies, tourist information centres:

  • Practical work in the company and if possible acquaintance with other tasks

  • Booking procedure

  • Computer systems and their use

  • Contracts with tourism service providers, producers, commission fees, prices

  • Ticket issuance, vouchers and sales related documents, as well as their compliance

  • Additional services and how they are offered

  • Tour packages (providers, "tailor-made" production)

  • Exporting and importing of tourists

  • Marketing and advertising (fairs, catalogues etc.)

  • Membership in speciality associations, organisations etc.

  • Sources of information

  • Security requirements, service guarantees

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